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Client Satisfaction Survey
Of
GEN Enterprise Management Consulting Co., Ltd.
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¤ From which channel does your company get to know GEN Consulting? |
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(1) Website of GEN
(2) Friends or colleagues recommendation
(3) Reports on media
(4) Other channels (please write it below) |
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Twelve clients chose (2), three chose (1), and four choose (4). It indicates that many new clients get to know GEN through our existing clients or partners. |
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¤ Please assess the service quality of GENs consultants in different periods of business
procedure. |
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A. In research period, please assess the quality of research direction and industry analysis of GENs
consultants
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 4.05 |
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B. Please assess GENs consultants rapidity of providing candidates.
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 3.89 |
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C. Please assess the quality of candidates recommended by GENs consultants.
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 3.78 |
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D. Please assess the degree of standardization of GENs candidate interview reports.
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 3.63 |
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E. In interview arrangement and coordination period, please assess the communication and coordination skills
of GENs consultants with client and candidates.
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 3.68 |
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F. In offer negotiation period, please assess the salary negotiation and other problem solving skills of GENs
consultants.
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 3.42 |
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G. In reference check period, please assess how accurately and in time GENs consultants do the reference check.
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 3.76 |
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H. Please assess the abilities of GENs consultants to provide additional value-added services (such as industry information, the abundance or lack of candidates in market).
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average:352 |
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I. Based on your experience, please assess the overall service level and professionalism of GENs consultants.
Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 3.88 |
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¤ How would you evaluate the performance/price ratio of GEN Consulting? |
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Rating: 1, 2, 3, 4, 5, (from bad to very good) -------------Average: 4 |
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¤ If you need recruiting service in future, which kinds of service companies would you like to
choose? (You can have more than one choice) |
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(1) GEN Enterprise Management Consulting Co., Ltd.
(2) European or American headhunting firms.
(3) Hongkong headhunting firms.
(4) Other multinational headhunting firms.
(5) Other privately owned headhunting firms in China.
(6) Job agencies.
(7) Would rather choose else recruiting approaches (Please give clear indication) than headhunting firms.
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Most clients gave more than one choices, and would like to continue cooperating with GEN. Only one client said they would not cooperate with GEN at the moment and chose (7). |
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¤ If given the chance, would you like to recommend GEN Consulting to other companies? |
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(1) Yes (2) No |
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All choices were 1 Yes. |
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